International Order Policy

Note: If you are ordering on the online store, we will assume that you are fully aware of our international policy before you ordered online.

Primary reason why you may not order directly from our store for countries with 220-240V:

If you are inquiring about purchasing a Super Feeder, be aware of its power and operating requirements. The Super Feeder only operates with an input voltage of 12 to 24 volts AC or DC. All feeders except the Koi pond Feeders come with a Plug-in power transformer with an input voltage of 120VAC to 240V and 12VDC or AC output, however, it will require a plug adapter if you plan on using it because of being the bladed type (USA). All our external timers are only available for 120V 60Hz which means that you will most likely need to acquire one locally to trigger your feeder at programmed times of day. Koi pond feeders will require a power supply of your own because the supplied power supply is only for 120V. Please review our FAQ page in regards to what may be required.

Other very important reason is that we have experience extreme delays in deliveries to many countries due primarily to Customs holding orders too long.

Combo deals with a timer will most likely not be compatible with the voltage in your country. You may however purchase a combo without a timer and purchase your own 220V timer and also a 12V transformer (if needed). We may have a power supply on the store that will work in your country by looking at it, but we cannot guarantee that the plug style will fit unless you think so.

International warranty for our dc timers and feeders will be honored as per our normal warranty policy, but we will not pay for any shipping costs inbound or outbound or possible import fees for any returns/exchanges. We will however do everything possible to minimize weight for repairs/replacements in order to save cost.

Shipping Info

Current list of destinations approved to order from this store: Non-Contiguous states, Netherlands, Virgin Islands, *Canada, UK and Australia. Sorry, we no longer process orders for destinations others than listed here including the EU. You may contact us first for information about other destinations at: info@super-feed.com

For other countries not listed, please do not try to order here. We must be contacted first for quotes and additional information. If accepted, you would then be billed via PayPal. If your country has 220-240V, all feeders must have an external timer that can operate with 220-240V along with a power supply/transformer providing an output of 12V to 24V DC or AC. The supplied power supply for only the cat and aquarium feeders will work with 100-240V, but it has USA style prongs (blades) and will need a plug adapter to fit your local power outlet style. In any event, you will need to purchase a 220-240V timer of your own to operate the feeder if you have that voltage in your country. For that reason, you should not purchase a combo with timer included unless you think it will work with 120V 60 Hz.

NOTE: We are not responsible for possible delivery delays encountered in a foreign country. International priority Mail is “normally” 6-10 days delivery, and Priority Mail Express is 3-5 days. Any possible Customs fees are never included and are entirely your responsibility. Some orders to Canada may not have any reported Duty fees for pet feeders made in USA. For online orders, USPS priority or express mail as listed above is available and cheaper than FedEx. 1st Class Mail International may also be available for certain parts and total weight, but transit/delivery time could take longer. To estimate any shipping go to our online store: Choose the items you want in the shopping cart then click on “view or edit your cart,” then click on “Estimate Shipping & possible Tax,” then enter your “country,” and Zip/Postcode, then click on “Estimate Shipping & possible Tax.”

Marry this paragraph with the one above: Shipping: We will only ship most feeder packages via USPS international Priority Mail (normally 6-10 days), or International Express Mail (3-5 days) for too many reasons to list. Be aware that rates vary greatly depending on destination, weight and size of package, which do not include any possible Duties. Small items under 4 lb may be available via First-Class Package International Service (no specified delivery time which could take weeks in transit without tracking for that option). If you cannot order on the store, we will give you a firm quote after you give us your address and tell us exactly what you are wanting to purchase. We will only ship via UPS or FedEx if you give us your account number and charges are reversed to you, for which there will still be a $5.00 processing fee. Please keep in mind that USPS Mail is always much cheaper than UPS or FedEx. Once again, our shipping quote will not include any possible import fees, if any, which are entirely your responsibility. Additionally, we do not refund any shipping fees.

If you are ordering on the online store, we will assume that you are fully aware of our international policy before you ordered online. Approved countries: If you order with a credit card, it will only an authorization with hold on funds for a few days. The card will be charged when the order is filled. If voided/cancelled, the order will simply not be filled and the hold on funds will disappear from your card account after a few days. Depending on the nature of the order, we never guarantee that any order will be filled, but we will notify you before cancelling the order if deemed necessary, and you will not be charged.

*Important info for Canada and UK:
Canada has become a real issue for all parties involved when it comes to clearing Customs and later than expected deliveries. If you order, please note that you accept responsibility for all those possible issues. Also, shipping has become quite expensive for which we have no control over. We only pass our actual cost to our international customers.

Revised: 04/17/2026 Terms are subject to change without notice. We reserve the right to change this policy at any time. You may contact us first for any possible updates/changes made to policy. International customers, please review our online international policy for limitations.